Francis Elias , 02 July 2015
Dear Sir/ Madam In-charge
Today I ordered flowers/ balloons from the internet. Unfortunately the email did not quite work. I was not able to proceed after page 1.
I called the number listed and Ms Ming Li responded to my call.
She had such a friendly voice and wonderful customer service skills. We spoke a couple of times over the phone as I needed some changes in the order.
Ms Ming Li was indeed very helpful.
Please thank her on my behalf. (Well done and keep up the good work)
I will surely use Xpressflower services because of Ms Ming Li.
A big thank you
Norlin Mohd Ali , 02 July 2015
Thank you so much for taking in my last minute order. I was so pleased and happy with the service given by Berlinda. It didn’t come to me that she was special. Her service are the same as any of us in fact even better. Pls send my big thank you to her. She really has good interpersonal skills, soft tone voice and prompt too. 2 thumbs up for her. Would love to order again if all customer service are like her….Good Job Belinda. You are AWESOME.
Thank you once again.
Sylvia Lim, Sunday, 10 May 2015
Hi Dear Xpressflower,
Thank you for the prompt services. Really appreciate it a lot. And Ming Li was really a great help by being patient and prompt in attending to my last minute orders, please help to extend my thanks to her!!
Grace Henderson, Friday, 10 October 2014
To everyone at Expressflowers,
My sincere apologies for a quick response that does not do right for Berlinda.
She is in no way a PWD (why do we Singaporeans need to use three-letter abbreviations - PIE, AYE and the such-like?). She is better than most that I have had the misfortune to interact with.
The way she helped me was beyond anyone's expectations - caring and full of knowledge.
I will certainly use your company for all my future floral needs as you care enough to give opportunities to those less fortunate, and tell others to use your services as well.
I am so pleased that I found your company.
Michelle Tan Ee Ling, 09 May 2015, Saturday
Dear Customer Service at XpressFlower,
I would like to totally compliment Ming Li who has been extremely patient and professional in taking my order and delivery especially in the midst of last minute order for Mother's Day. Thumbs up to Xpressflower for supporting this community outreach initiative!
Wei Fang Lim, Friday, 01 May 2015
Dear Sir / Mdm,
I am writing this email to express my appreciation for the outstanding customer service provided by Mr. Mohd Azry this morning (1 May 15 (Fri)).
I received a last minute request from my overseas relatives to place order for a condolence wreath to be delivered to the funeral location. I was facing some errors and difficulties with placing the order online and called your company's hotline. I was attended by Mr. Mohd Azry, working as customer relations officer in your company. For my convenience, Mr. Azry suggested that I screen-shot my order details and sent to the company email. Upon receipt of my email, Mr. Azry phoned me to acknowledge receipt. He also advised me that I should write my recipient, condolence message and sender in one language instead of mixing in English and Chinese. Upon my request, Mr. Azry sought his colleague's help to translate the English message to Chinese speedily. He called me to check whether the Chinese message template was good to go and quickly amended the message based on my request. The order was placed around 1130hrs and the wreath was delivered to the funeral location in two hours time.
I really commend the prompt and excellent service provided by Mr. Azry. I am really pleased with the responsiveness of your staff and quality of the product. You have really gained a new customer who will introduce all her friends to Xpressflower.com!
Once again, a BIG thank you to Mr. Mohd Azry and the staff at Xpressflower.com who played a part in my order :)
Wei Fang (Lim)
Caslyn Quah, Wednesday , 08 October 2014
I am very surprised with the contents of this email, in particular to Berlinda as a PWD.
It did not come across over the phone she is a PWD because she is very professional and have assisted me with great customer service and care. She was patient over the phone and was apologetic when her background was noisy. I even called the second time to make changes to the recipient's address and she was equally helpful as well.
Honestly speaking, her professionalism put many other retail or customer service associates with no disability to shame. She did a fabulous job.
Please let her know that she could make a difference to someone else. In my case, i am definitely a satisfied and returning customer.
Thank you Berlinda!
Shu Lee, Monday , 25 August 2014
I wish to compliment Ms Seow Ming Li on my fantastic experience with xpressflower.com today. It was a great pleasure to speak to her and I appreciated how she got back to me with answers to my queries very quickly and processed my order in no time at all. The flowers have arrived at TANGS and look beautiful.
I was also pleasantly surprised to hear of your Community Outreach programme and we at TANGS are very heartened by this initiative, so we hope to be making more orders from you very soon!
In the meantime, good job, Ming Li and Xpressflower!
Sincere thanks and warm regards,
Shu Lee | Manager | Public Relations & Events
Lorraine Pozza, Sunday, 24 August 2014
Thank you for organising the arrangement of flowers and Champagne for me, I have received a photo of the flowers and they are magnificent, they are just perfect, and very well received.
Thank you once again.
Anne Gan, Sunday, 17 August 2014
Thank you very much for your kind patient and guidance for helping me in my order. I am very happy with my successful order. You are an A star staff. Thank you and have a great weekend. God Bless.
John Tan, Friday, 8 August 2014
Thank you for the great service earlier when I was at your office.. Miss Seow Ming Li was very helpful and patience in helping me selecting and recommending bouquets to me. I wasn't aware of any difference at all, she was always smiling and polite at all time. 2 thumbs up for her!
Erica Enriquez, Sunday, 24 May 2014
Hi. I want to thank Siti for the prompt and excellent service she provided and for assisting with my order 10167905. Xpressflower you truly is amazing! Keep up the good work!
Suppiah, Kanagasundram, Fri, 25 March 2013, Monday
For your info, Seow Ming Li did a fantastic job. She made my anniversary yesterday a pleasant day by sending flowers on time. She even called me to check and propose a different type of chocolate since you did not have the stock on the type I ordered.
Please send her my sincere THANK YOU.
Since you are helping persons with disability, I will be happy to recommend you to all my friend and colleagues.
Regina, Fri, 15 Feb 2013 5:24 PM
Ms Seow Ming Lin has done a great job assisting in my order. She took great effort in giving me suggestions. She doesn't seem to sound like a person with disability. She's perfect in handling customers. I wish her all the best in her career and future!!!
Alvin Tan, Fri, 15 Feb 2013 10:05 AM
I want to compliment one of your delivery staff by the name of Bryan whom put in his utmost effort getting my delivery done on Valentines Day, 14/02/2013, Thursday. He tried his best to assist me even though there were some difficulties in getting the recipient to receive the order.
Although the first delivery was unsuccessful, he made many efforts to liaise with me even though he was unable to get the head office to return my call. This is my 2nd time making an order via xpressflower and I must admit both services rendered were golden.
Thank you Bryan a& Xpressflower for making things happen, for the professionalism and good service given.
Ray, Mon, 15 Oct 2012 5:24:23 PM
The delivery was perfect ~~ great job Xpressflower!!
Dean Ahmad, Fri, 13 Jul 2012 3:57 PM
Thank you Chun Qi for your exceptional service and prompt work. You have been a great help and I look forward to ordering from Xpressflower.com again in the near future.
Thank you once again and keep up the good work.
Queenie Chin, Thu, 12 Jul 2012 12:36AM
Chun Qi was polite, attentive, detailed in taking my order - I am impressed by her good service orientation. Please convey my feedback to her manager.
Kudos to your company in giving equal opportunity to PWDs.
Chun Qi - well done and keep up the good work!
Jocelyn Low, Sun, 1 Jul 2012 4:32 PM
I think it is very commendable of xpressflower.com to more employes with disability. I share the same belief that they too can do what the normal people are able of.
I am very satisfied with the service provided by Azry. The communication was very clear over the phone and i received the confirmation email shortly after the call. Very efficient, great job! Thanks for making the shopping such a pleasant one. (:
Sashi, Tue , 26 June 2012 11:36 AM
That is truly overwhelming. I would like to commend Chun Qi. She is GOOD. Keep up your good work. It's wonderful what you people are doing.
A very satisfied customer.
Alan Teo, Sun, 24 Jun 20120 2:12 PM
I would like to feedback that Chun Qi had serve well and provided me a very good service experience. She is very detailed and gave an extra effort to provide me with the latest info she have got. I hope you guys can keep up the good work on the service.
Vivien Lai, Mon, 14 May 2012 15:48:51 +0800 (SGT)
Subject: Compliment for Mohd Azry
To: Mr. Soh Yee How,
I wish to state on record how please I am with Azry's service today. He was professional, bright, articulate and handled my order with any difficulty. He was so much better than the many call centre staff I had dealt with the past.
Please share my letter with him and congratulations for having him as your staff.
Shawn Toh, Mon, 14 May 2012 15:15:59 +0800 (SGT)
Subject: Compliment for Chun Qi
I would like to compliment both the company for employing person with disability, as well as Ms Chun Qi, who was most patient with me during the ordering process.
If not for this email, I would never have guessed that Chun Qi is a person with disability. In that regard, I totally agree with you that physical disability does not define nor hinder a person's ability to excel and contribute to society.
Muhyiddeen, Mon, 14 May 2012 18:28:35 +0800 (SGT)
Subject: Well Done!
Hi, This e-mail is to express my heart-felt appreciation to two of your staffs Azry & Chun Qi.
I was served by Azry somewhere in mid April. I really need to thank him for his patience and customer service skills. I ordered a bouquet to be delivered to my fiancé on 29th April to Gurame Restaurant. My fiancé was extremely delighted to reeve those beautiful flowers of her favorite colours. As the order were made based on only a phone call, I am very glad that there were no mistakes made. From the words that I wanted to be written in the card, the colours I wanted to have in the bouquet and the exact time and location the bouquet was delivered. The bouquet definitely exceeded my expectations and I am truly satisfied with Azry's customer service rendered. Indeed, Azry can go far with his potential and his excellent service.
I placed an order again on 8th May for my mum to be delivered on Mother;s day 13th May. I was served by Chun Qi, who impressed me with her creative ideas. Superb customer service. The ordered received was exactly as I wanted.
I am very happy to be served promptly by these two awesome staff of yours. I am looking forward to be served by them again or any of your staff who is comparable to these two. I am recommending xpressflower.com to my friends, colleagues and relatives.
Thank you Azry, Chun Qi and Xpressflower.com
Thanks & Regards,
Jeanette Ling, Mon, 16 Jan 2012 6:43:44 +0000 (SGT)
Subject: Compliments to Ms Chun Qi
Hello Chun Qi, thank you for responding so promptly to my online order and for the great service!
To Xpressflower.com: your outreach program me to involve PWD and provide them with opportunities is to be lauded! We hope more companies follow your example.
Michelle Wong, Mon, 17 April 2012 8:57am
Subject: Compliments to Ms Chun Qi
First of all, I would like to applaud your Community Outreach program that provides the much needed opportunities for person with disabilities. I hope that your program will eventually result in more hiring of them into your team to fully go the distance as a company that supports local.
Secondly, I would like to drop a letter of recommendation for Chun Qi, who was excellent during the entire order. I called Paya Lebar office number as I was experiencing issue with your online ordering system. She was extremely careful in ensuring no mistakes by using spelling alphabet during the order taking on key details. She was professional while being very cheerful and friendly over the phone. Definitely one of my best experiences on the over-the-phines sale :)
Keep up the great work, Chun Qi and Xpressflower!
Celine, Mon, 20 Jan 2012 11:08am
Subject: Compliments to Mr Azry
Dear Customer Service Manager,
I am truly impressed with your representative, Azry's level of service. His kind patience and high level of customer service truly make him an Ambassador and Valued staff for Xpressflower.
I hope this email also address the good work his Manager has done improving a high level of customer service training. Employees like Azry with good attitude are assets to your company.
Keep up the good job, Azry!
Thank you for being the difference demonstrated.
Christian Santoso, Tue, 7 Feb 2012 16:20:58 +0000
Subject: COMPLIMENT - Re: Order No. 10116334
Dear Xpressflower Team,
I would like to express my appreciation to one of your team which named Kyla (order no 10116334). She attended to every single of my request with great patience and sincerity. Provided me with great ideas, suggestions and offer of helps. It’s been an oasis for me to receive such a great customer service on these days.
Good luck XpressFlower and to maintain No.1 as Singapore Online Florist!
Craig Watson, September 14, 2011 7:49:17 AM GMT+08:00
Subject: Re: Xpressflower.com Order No 10108520
I have purchased flowers 3 times for my girl friend who has just settled in Singapore. She has loved the flowers everytime, and has spoken of how beautiful each bouquet has been. Just wanting to thank you for your quality of service and high standard. Even though I'm in Australia, I feel very confident in using your company in the future and would like to thank you all for your efforts. Please pass this email onto your colleagues and manager.
Cowan, 10:31 AM, cowan thant zin
Subject: FEEDBACK: 3rd August delivery to Tourism Court
I have some feedback if anyone there is interested:
The order is pricey, but definitely worth it.
- Service in the form of a personal phone call a few minutes after I placed order online
- I placed the order half past 3pm requesting 5pm delivery on the same, and it was done, very effectively and without a single iota of refusal or shock from you guys.
- The stalks were perfectly hydrated and prepared for its current position in a vase on my dining table.
- The bouquet is simply beautiful. Gorgeous.
THANK YOU and speak to you guys again real soon.
Travis Tay, Mon, Sep 6, 2010 at 5:55 PM
Subject: COMPLIMENT - Re: Order Status 1087467
Hi xpress flower team,
I would like to express my appreciation to one of the Customer Service Officer which named Trixia, she have provided me with professional and excellent service and even helped me to visualise the colours of the the balloons I'm gonna order. She attended to every single of my request with great patience and understand my budgetting too. Greatly Appreciated for all the effort, i hope that is her correct name, and hope the following order number could help to identify her.
Thank you so much.
Mr Eddie Siak, 2010/6/8
Subject: Good Service @ Northpoint Outlet
I would like to compliment the service staff at Northpoint AM shift, who have been very helpful in attending to my gift needs and fulfilling my request in customizing the bouquet.
Musthafa Kamal , Sat, May 1, 2010 at 12:41 PM
Subject: Order # 1082360
Dear Ms Trixia,
I appreciate your pleasant service. You are great ! Very professional.
Have a nice holiday
Thanks & Regards
my Chin, Wed, Apr 14, 2010 at 11:37 AM
Subject: Mother''s Day Bouquet Delivery
Hi xpressflower team,
I am back again to order for Mother's Day.
My order no is 1081604/ AR005 Be My Valentine.
Just want to thank you guys for the effort in making each delivery a success.
Keep up the good work.
Amy, Puchong, Selangor, Malaysia
Clement Neo, Tue, Mar 9, 2010 at 11:40 AM
Subject: Order 1080027
Dear Xpress flower,
thank you for making my bouquet of a dozen roses look so nice.. you have made the birthday gal so happy upon receiving the flowers.. Xpress flower will be the first option for me the next time i'm sending flowers.. thank u for everything & thumbs up.. :)